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Refund Policy
We want you to feel good about your purchase. This page explains how refunds work for Omoggle Pro, our one-time $9.90 USD lifetime upgrade.
1. 14-day no-questions-asked refund
You can request a full refund within 14 days of the original purchase date for any reason. No justification needed — we'll process it. Email us at [email protected] with:
- The email address you used at checkout, and
- Your order ID (starts with
ord_…on the receipt Creem sent you).
Once approved, the refund is initiated through Creem (our merchant of record) and typically arrives back on the original payment method within 5–10 business days, depending on your card issuer and country.
2. After 14 days
We'll consider refunds beyond 14 days on a case-by-case basis, especially for:
- A duplicate or accidental charge;
- A clear technical issue that prevented you from using Pro and that we could not fix;
- Local consumer-protection law in your country granting a longer cooling-off period.
If you're not sure whether your situation qualifies, just ask — we'd rather sort it out than have you frustrated.
3. When refunds may be declined
We reserve the right to decline a refund if any of the following apply:
- Significant evidence of abuse of the refund process (e.g. repeated buy-and-refund cycles, "friendly fraud").
- The account associated with the purchase has been suspended for violating our Terms of Service or Acceptable Use Policy.
- The purchase is older than 12 months and the user has actively used Pro features extensively.
A declined refund does not waive any right granted to you by mandatory consumer-protection law.
4. Chargebacks
If you do not recognize a charge from "Creem" or "Omoggle" on your card statement, please contact us first at [email protected] before initiating a chargeback. We respond to support emails within 3 business days and can usually resolve confusion or issue a refund in minutes — without the friction of a card dispute.
Repeat chargebacks may result in account suspension and addition to our fraud-prevention list.
5. How to contact us
For refunds, billing questions or any payment issue: [email protected].
We aim to respond to refund requests within 3 business days (often within hours during weekdays). If we do not respond within 5 business days, our payment partner Creem reserves the right to issue a refund on our behalf to ensure customer satisfaction.